Return & Refund Policy

Effective Date: September 1, 2025

This Return and Refund Policy applies to all purchases made through ToTheGarage.com (“Website”), operated by Amying High LLC.

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1. Contact Information

If you have questions about returns or refunds, please contact us:

Customer Service
Email: support@tothegarage.com
Phone: 434-207-2089
Address:
Amying High LLC
8401 Mayland Drive, Suite S
Richmond, VA 23294

Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

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2. Return Eligibility (General)

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions and brand exclusions below.

Conditions for Return

Returned items must:

• Be unused, undamaged, and in original condition

• Be returned in original packaging with all tags and labels attached

• Include proof of purchase

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3. How to Initiate a Return

Step 1: Contact Us

Email support@tothegarage.com or call 434-207-2089 within 30 days of delivery.
Please include:

• Your order number

• Reason for the return

Step 2: Return Authorization

Once approved, we will provide:

• Return instructions

• A Return Merchandise Authorization (RMA), if applicable

• A prepaid return label (only when applicable)

Step 3: Prepare & Ship Your Return

• Securely package the item in its original packaging

• Include all accessories, manuals, and free items

• Attach the provided return shipping label

• Ship within 5–7 days of receiving return authorization

• Use a trackable shipping method (UPS or similar)

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4. Return Shipping Costs

• Customers are responsible for all return shipping costs, unless the return is due to our error (defective, damaged, or incorrect item).

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5. Specific Return Scenarios

5.1 Change of Mind

• Items must meet return eligibility requirements

• Return must be requested within 30 days

• Refund issued to original payment method

• A restocking fee of up to 25% may apply to eligible returns. Any applicable restocking fee will be clearly disclosed and approved before the return is processed.

5.2 Defective or Damaged Items

• Notify us within 48 hours of delivery

• Provide photos or videos of the issue

• We will offer a replacement or full refund, including return shipping

5.3 Incorrect Item Received

• Contact us immediately upon receipt

• We will cover return shipping and send the correct item

5.4 Item Never Arrived

• Contact us if delivery exceeds estimated timeframe

• We will investigate with the carrier

• If confirmed lost, we will issue a refund or replacement

5.5 Order Cancellations

• Before shipment: Full refund available

• After shipment: Treated as a return once delivered

Orders refused at delivery will be processed as returns.

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6. Non-Returnable Items

The following items are final sale and non-returnable:

• Custom or personalized products

• Perishable goods (food, flowers, magazines, etc.)

• Intimate or sanitary items (unless unopened and unused)

• Gift cards and downloadable software

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7. Refunds

Refund Approval

Refunds are issued after returned items are received and inspected.
You will be notified via email once approved or denied.

Refund Method & Timing

• Refunds are issued to the original payment method

• Please allow up to 14 days for funds to appear, depending on your bank

Partial Refunds

Partial refunds may apply if:

• Items are returned damaged or incomplete (not due to our error)

• Items are returned after the 30-day window

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8. Exchanges

• We replace items only if they are defective, damaged, or incorrect

• To request an exchange, contact support@tothegarage.com

• Shipping is covered for defective or incorrect items

• Exchanges due to change of mind require customer-paid shipping

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9. Brand-Specific Policies

23Zero, RacksBrax, Rotopax, Maxtrax, Rinsekit

All Sales Final

• No returns, refunds, or exchanges

• Report damaged, missing, or incorrect items within 48 hours

• Approved issues may qualify for a replacement only

We cannot accept claims for:

• Buyer’s remorse

• Ordering the wrong item

• Normal wear and tear

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C6 Outdoors

• Returns accepted within 30 days of purchase

• Items must be new, unused, and resalable with original packaging

• Customer is responsible for return shipping

• Restocking fees up to 30% may apply

• Returns after 30 days are at C6 Outdoors’ discretion

Refunds are processed within 3–5 business days after inspection.

 

Rhino Shelter

Returns are generally not accepted.  A restocking fee will apply if accepted.

 

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10. Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

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11. Agreement

By making a purchase on www.tothegarage.com, you agree to this Return & Refund Policy.

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Amying High LLC
8401 Mayland Drive, Suite S
Richmond, VA 23294
www.tothegarage.com